Become a User Tester

Making medicines information clearer

Join our User Testers

We are looking for people of all ages and abilities from 18 to 85 years+ living in Surrey, Bristol, North Devon and Cornwall to take part in our user testing!

You don’t have to be academic or know anything about medicines to take part.

All medicines come with a Package Information Leaflet or PIL for short.  These are recognised as being important for the safe and effective use of the medicine. It’s now law to ‘user test’ these leaflets with potential patients before a medicine is licensed.


What does it involve?

The test takes the form of a one-to-one interview with one of our interviewers. Interviews last about 30 to 45 minutes and can be arranged to take place in your local venue or remotely by Zoom or Microsoft teams.

During the interview, we’ll ask you to use the leaflet to answer some questions about the medicine. We may ask you to carry out some of the instructions in the leaflet to see if they’re easy to follow. You don’t need to know anything about the medicine or the condition it is used to treat. It’s not a speed or memory test; you have the leaflet with you all the time to refer to and can take as long as you need.

We’ll also ask you what you think of the leaflet and how it could be improved. You may later see the medicine in a chemist or supermarket and see that the leaflet reflects some of the suggestions you made!

medical bottom

What do you get?

You’ll receive a £15 High Street Voucher for each interview, plus refreshments, depending on the venue. We’ll find out which voucher you would like when we arrange an interview with you.

To apply click below. We’ll then contact you to get some more details and to answer any questions you may have.

We always make sure that any personal data is protected and treated securely. Any information that we use or process is held in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018.


PIL User Testing

Highly diverse, fully representative test group of over 2,000 individuals.


Medicine Pack Design Testing

Bespoke test solutions? We’ve got some bright ideas.


Medical Device Testing

It’s never been more important to be in safe hands.